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Schedule service

Start service with the right details from the beginning.

Torque & Tune keeps scheduling simple: identify the vehicle by year/make/model or VIN, choose the visit and service type, flag the problem areas, and let the team guide the right repair, tire, fleet, or performance path — even when the issue overlaps lanes or the vehicle is an unusual fit.

  • Choose the intake form or call the shop directly if the vehicle cannot wait.
  • Identify the vehicle with year/make/model or enter the VIN for exact fitment.
  • Pick the visit type, service lane, and the problem areas that match the vehicle best — if you are unsure, choose the closest lane and note the odd details.
  • Describe the symptoms, timing, towing needs, ride-home needs, or performance goals clearly.
Start Service Request Call The Shop
Torque & Tune service scheduling and intake preparation area
Emergency or Planned?

Call now or start the form — here is how to decide

Use this quick check before you pick the service lane. Getting the right path first saves time for everyone.

Call first — do not wait for a form reply

Vehicle unsafe, not drivable, or a safety concern

Call the shop directly when the situation cannot wait for form review. The team needs to hear the details live so the car can be moved safely or towed to the right destination.

  • Vehicle will not start or cannot be safely driven
  • Brake feel, fade, or pressure loss while driving
  • Overheating in traffic or on the highway
  • Active fluid leak, smoke, or burning smell while driving
Call The Shop Now

Start the form — planned intake

Scheduled service, upcoming work, or a non-urgent concern

The intake form works best when the vehicle is not in immediate danger and the visit can be reviewed and confirmed before the car arrives.

  • Routine maintenance: oil changes, filters, fluids, or tire rotation
  • Warning light on but the vehicle still drives normally
  • Tire replacement, alignment, or TPMS service planning
  • Performance build planning, upgrades, or consultation request
Start Service Request
Choose Your Lane

Pick the right service path before you send the form

Use these quick routes if you are still deciding whether the visit belongs in repair, tires, performance, or fleet support.

Repair lane

Diagnostics and repair

Use this lane for warning lights, leaks, no-start issues, overheating, noises, or maintenance that needs a technician-led diagnostic path before parts are chosen.

See Repair Service Book this lane : Repair lane appointment

Tire lane

Tires, alignment, and vibration

Choose this route for flats, tire replacement, pulling, uneven wear, TPMS concerns, or ride issues tied to wheel and suspension setup.

See Tire Service Book this lane : Tire lane appointment

Performance lane

Build planning and tuning

Start here when the goal is more power, sharper handling, fabrication, or a staged upgrade path that needs the right order from the beginning.

See Performance Work Book this lane : Performance lane appointment

Fleet lane

Fleet uptime and approvals

Use the fleet path for unit IDs, approval contacts, downtime risk, contract questions, or recurring maintenance planning across multiple vehicles.

See Fleet Support Book this lane : Fleet lane appointment
Quick Answers

Common situations customers ask about before they start the form

Use these shortcuts when you are wondering whether to call now, fill out the intake, or route the vehicle to a more specific lane.

Vehicle down or unsafe

Call first for towing, overheating, brake loss, or a no-start

Use the phone route when the vehicle cannot wait for form review or the shop needs to understand the safety issue live before the car moves.

  • Say whether the vehicle can still move under its own power.
  • Mention heat, leaks, brake feel, or the exact no-start behavior.
  • Follow with the form later if extra details will help the work order.
Call The Shop

Routine work

Use the form for maintenance, tires, batteries, and scheduled service

These visits move faster when the vehicle details and the exact request are attached to the first message instead of added later by phone tag.

  • Add tire size, mileage, or warning-light details if you have them.
  • Tell the shop if you prefer a drop-off, waiting visit, or flexible window.
  • Choose the matching service type so the request lands in the right lane the first time.
Start Service Request

Repair vs. performance

Separate current problems from future goals

Use repair when the vehicle has a drivability, heat, brake, electrical, or warning-light issue. Use performance when the car runs now and you are planning upgrades, tuning, fitment, or staged work.

  • Repair requests should lead with symptoms and when they happen.
  • Performance requests should lead with goals, current parts, and how the car is used.
  • If both apply, say what must be fixed before the upgrade conversation starts.
Plan Performance Work

Multi-vehicle or fleet

Include downtime limits and approval contacts up front

Fleet requests go smoother when the shop can sort urgent units from preventive work and see who needs updates before repairs are approved.

  • List the unit number or nickname for each vehicle.
  • Say who approves work and how fast they need updates.
  • Flag whether the unit is down, limping, or safe to keep running.
Book Fleet Support

Service request

Route the vehicle into the right lane

This intake flow is tuned for real automotive scheduling. Add the vehicle by year/make/model or VIN, choose the visit and service type, and flag the main problem areas so the shop can route the job correctly on the first reply.

Vehicle identification

Enter the vehicle by year, make, and model, or switch to VIN if that is faster.

Not sure which lane fits?

If the vehicle crosses categories, the symptom points two directions, or the problem feels unusual, pick the closest lane and explain the odd part. The shop reviews the request and corrects the routing before the appointment is locked in.

Compare the four lanes when you are deciding between repair, tires, performance, or fleet work, use the FAQ route check for fitment and approval questions, and call first if the vehicle is unsafe or not drivable.

Compare Service Lanes Use The FAQ Route Check Ask Before You Book
Main problem areas

Check every issue that matches what the vehicle is doing right now. Highlighted items are the most common starting points for the selected lane, but you can still choose anything that fits. Use the notes box below for timing, severity, and whether the vehicle is still safe to drive.

What helps the shop understand the issue faster

  • Start with what the vehicle is doing right now: warning light, vibration, pull, leak, no-start, heat/A/C issue, or drivability change.
  • Use the notes box for when it started, how often it happens, and whether it changes at cold start, idle, braking, turning, or highway speed.
  • If none of the checkboxes are a perfect match — or the vehicle is an unusual fit, mixed-use build, or wrong-lane worry — choose the closest one and explain the specifics below.

Choose how the advisor should reach you first about timing or next-step questions.

How appointment timing gets confirmed

Choose the timing window that feels easiest for the first callback or handoff. The advisor uses it to narrow real openings after reviewing the lane.

Your selection is a preference, not a locked bay time — if the scope changes after review, the callback will explain the closest realistic window.

This is your ideal callback or handoff window, not a locked bay time. Flexible gives the shop the most options to offer.

Waiting works best for shorter maintenance or tire visits; diagnostics and larger repairs may still shift to a drop-off after inspection.

After you press send, keep this page open until the confirmation panel appears so you know the request was received.

How scheduling works

Start with the intake form or call directly. Once the shop understands the vehicle, symptoms, and urgency, it can point you to the right inspection path and scheduling window.

  • Choose the intake form or call the shop directly if the vehicle cannot wait.
  • Identify the vehicle with year/make/model or enter the VIN for exact fitment.
  • Pick the visit type, service lane, and the problem areas that match the vehicle best — if you are unsure, choose the closest lane and note the odd details.
  • Describe the symptoms, timing, towing needs, ride-home needs, or performance goals clearly.

What the first reply usually covers

  • Whether the vehicle sounds like a diagnostic appointment, direct service visit, or a call-first situation.
  • Any missing details that would change timing, such as VIN, tire size, unit ID, or a current parts list.
  • If the request sounds urgent, whether you should call instead of waiting on the form alone.
Call The Shop Map The Location

Need a quick answer?

Call for towing, fleet downtime, or performance planning

The form is best for structured intake. If the car is not drivable, a unit is down, or you need to talk through a build before submitting details, call first.

Call The Shop Send A General Message
Prep Notes

What helps the visit move faster

Bring the right details up front so diagnostics, tire quoting, fleet approvals, and performance consultations move without back-and-forth.

Step 1

Have the year/make/model or VIN ready before you start the booking form.

Best version: VIN or year/make/model, engine, mileage, and tire size if the visit is wheel- or alignment-related.

Step 2

Bring warning-light details, recent repairs, mileage, tire size or fitment targets, and any note about why the vehicle might belong in more than one lane.

Useful complaint notes: 'vibration at 65 mph,' 'overheats in traffic,' 'P0302 after rain,' or 'pulls right when braking.'

Step 3

Fleet accounts should include unit IDs, approval contacts, and any downtime deadline.

For fleets or builds, include unit ID, approval contact, current parts, target use, and any hard deadlines.

Service Desk

Questions customers ask before they book

These are the payment, warranty, insurance, and diagnostic policies customers usually want before they commit.

Payments Accepted

Cash, Visa, Mastercard, Discover, American Express, Google Pay, Apple Pay, and Zelle.

Warranty Coverage

CarShield, American AutoShield, Endurance, Empire Auto Protect, and other plans with prior approval.

Insurance Support

All major insurance providers are accepted for approved repair work.

Diagnostic Fee

Diagnostic time covers labor, testing, and root-cause analysis instead of guesswork or third-party estimate assumptions.

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After You Reach Out

What the follow-up and approval process looks like

No work opens until you review and approve the estimate. Here is the sequence from first contact to vehicle drop-off.

Step 1

Request reviewed during shop hours

Service requests are reviewed Monday through Friday, 8 AM to 5 PM. Requests sent before noon on a business day are usually answered the same day.

Step 2

First reply confirms the lane and next step

The first reply will identify the right service lane, flag any missing vehicle details, and let you know if the situation needs a call instead of the form.

Step 3

Written estimate before any work is authorized

No parts are ordered and no labor is charged until the written estimate is reviewed and approved. Warranty and insurance approvals go through the right authorization channel first.

Step 4

Work order opens on approval

Once the estimate is approved, the work order opens and the shop confirms the drop-off window. Fleet units include a separate notification for the approval contacts on file.

Approval cadence

Warranty, insurance, and fleet accounts go through an additional approval step before the work order opens. The shop will reach the approval contact on file and wait for authorization before labor begins. You will not be charged for work that was not authorized.